Account and data deletion.

Application Name: Lumira
Package Name: com.playkovo.lumira
Last Updated: August 1, 2026

1. Overview

In compliance with Google Play's User Data policy on Account Deletion, Lumira provides a clear and straightforward process for users to request the complete deletion of their account and all personal data stored in our cloud databases (Supabase).

2. Types of Data That Will Be Deleted

When an account deletion request is processed, the following data is permanently removed from our servers:

• User Profile & Authentication Records (Supabase User ID)
• Cloud Saved Progress (Level completions, coins, hints, quest history)
• Leaderboard Entries & Multiplayer High Scores
• Match History and Room Associations

3. Types of Data That May Be Retained

• Anonymized aggregate analytical metrics (e.g., total app installations count) that cannot be linked back to any individual user.

4. How to Request Account & Data Deletion

Option 1: Via Support Email

1. Send an email from your contact address to: support@playkovo.com
2. Set the Subject Line as: Data Deletion Request - Lumira
3. Provide your User ID (visible in the game's Settings menu) or the account email associated with your profile.

Option 2: Web Deletion Form / Request

You may also submit a deletion request via our support email link above at any time.

5. Deletion Timeline & Verification

• Acknowledgement: We will acknowledge receipt of your deletion request within 48 hours.
• Processing Period: Your account and associated server records will be permanently purged within 30 calendar days of verification.
• Confirmation: You will receive a confirmation email once the data purge is complete.

6. Contact for Data Protection

For any data protection inquiries or deletion follow-ups:
Email: support@playkovo.com